Terms and Conditions
PEDRO & NINO GOMES LDA, NIPC 517180197, limited company, with registered office at Caminho da Achada 101 R/C Dº 9000-208, Funchal, hereinafter referred to as RentADdrive.pt with the address of the service Desk at Caminho da Igreja Nova nº 8 São Roque 9020-312 Funchal, rents to the Customer identified on page 1 of this contract the vehicle described in even under the terms and conditions specified in the Rental Agreement, which the Customer is aware of, agrees to, and by signing the same, undertakes to observe and respect.
General and emergency contacts:
In case of an emergency such as an Accident with injuries , please contact the European emergency number 112 assistance and customer care call RentADrive.pt (+351) 960 003 997.
Particular Conditions of Use.
Book a car on our website:
You by using our website agree and acknowledge to our terms and conditions, if not please do not proceed.
Your reservation is only considered valid after you make the payment and receive your reservation confirmation voucher and the invoice for the payment you made, otherwise no Reservation will be considered as valid.
Booking Validations:
We hold the right to validate or decline any booking.
Can I book a car without a credit card?
You can book without a credit card, for that you will need to add the extra cover sCDW presented at the time of booking by the protection section. If this is not done and no sCDW ADDED you will have to present a valid credit card on the drivers name and leave the deductible deposit according to the vehicle category.
Note:
In order for you to benefit to the conditons of No credit Card and no deductible Deposit , its mandatory to add sCDW.
In cases contrary to what was previously described we reserve the right to block the amount of the excess on your credit card or Request a deposit depending on the agreed terms.
Conditions and pricing:
Conditons and pricing ONLINE are exclusive to online Bookings only.
Young Drivers are welcome.
*Special conditions apply.
Collection and Return Vehicles:
We deliver the car at the Parking lot P0 in normal conditions at the airport there is no transfer by any kind of shuttle unlles informed by us with specific indications.
We message upon arrival with instructions. Pay atention to your mobile phone , we contact to the number you left us on your rental form.
The customer will receive the vehicle, with maintenance carried out and in good conditions of cleanliness, with the respective mandatory documentation.
- including the rental agreement and must be returned in the same condition in which it was delivered.
- All delivery and Return locations will be according to the reservation made. Changes of location are possible but contact must be made 24 hours in advance.(by contacting RentADrive to the email: rentadrive@rentadrive.pt)
- If the option is airport, an employee of RentADrive.pt – Rent a Car Madeira will be waiting for you outside, usually the delivery will be made at the PO airport car park.
- Flight delays are not covered in the price and additional fees may be charged.
- At the collection and return, a visual damage check will be made in the presence of the customer, a report will be issued and validated by the client, through their signature, which validates the same.
- Vehicles must be returned with the same level of fuel delivered, additional fees will be applied if this conditions are not met, additional fuel on vehicle return will not be refunded.
- If necessary, vehicles may be replaced by others of the same group or higher depending on availability.
- The images of the vehicles presented in the booking process are for group identification only.
- As Exterior/interior features and colors may differ from the actual vehicle being rented.
- The number of passengers is limited to the official seats of the vehicle. (With the exception of vehicles from "Group A (2 people)" that are limited to 2 Adults maximum and RentADrive may refuse to deliver the car if these conditions are not met).
- The Personal Assistance Coverage insurance in case of Claim is valid for driver and passengers.
-Vehicles should never at anytime be abandoned on return.
-All liabilities such as parking and speeding tickets etc, will be charged to the clients credit card, including all legal liabilities and fees.
Note:
In a car break down because of something you caused, you will be responsible for that damage and no substitution vehicle will be provided without a new contract.
Also, if you do not have Roadside assistance 24/7 EXTRA and you are attempting to get a new car because of a roadside issue (such as a punctured tire), you will be responsible for the cost of the tire as well as the cost of the tow.
If your vehicle just breaks down in your driveway for no apparent reason, then we will come out and give you the assistance needed as soon as possible.
Returning the car:
Return as agreed on the contract.(Fees apply if this condition is not met)
Returning the car after hours we still offer free return at the airport or in Funchal but depending on the situation we might ask to return the car at the Parking lot informed by us at the time of car Return, by message or by email.
If there is a need to return the car to an alternative Meeting Point, RentADrive.pt guarantees transportation for the driver to the departure terminal at the Airport. Specially late night , early morning returns.
Out of hours fee applies if applicable. (20:00 to 08:00am Out of hour fee of €20.00)
Note :
We deliver anywhere in the island, delivery fee may apply.
Some places we offer FREE Delivery like Funchal and the Airport.
Note:
Car Delivery out of working hours will be applied automatically a fee of 20.00€. Monday to Sunday from 20:00 to 08:00am
Car Return out of working hours will be applied automatically a fee of 20.00€. Monday to Sunday from 20:00 to 08:00am
Fuel Policy
RentADrive.pt follows an "Equal-to-Equal" Fuel Policy, meaning that the vehicle's fuel level at the time of delivery must match the fuel level upon return.
- Fuel Level at Pickup: The vehicle will be delivered with a specified amount of fuel, which will be registered at the start time of the rental.
- Fuel Level at Return: The customer is required to return the vehicle with the same level of fuel as it was delivered.
Failure to return the vehicle with the same fuel level may result in additional refueling charges.
"Refuel Service" Extra
With the opcional extra service "Refuel Service", RentADrive provides customers the convenience of returning the vehicle with less fuel than what was provided paying the resulting cost .
By selecting this optional service, customers agree to the following terms:
- Tank Upon Pickup: The vehicle will be delivered with a specified amount of fuel, which will be documented at the start of the rental.
- Return with Less Fuel: Customers may return the vehicle with less fuel than what as been provided at pick-up. RentADrive will handle the refueling process and send payment to customer,without fuel administration fees.
- Valid Credit Card Requirement: A valid credit card must be associated with the reservation for this service. The credit card will be used to cover the fuel cost upon return.
- Refuel Process and Charge: After the vehicle is returned, RentADrive staff will take the vehicle to the nearest petrol station, refuel it, and charge the customer’s credit card for the refueling cost based on the market rate at the time of refueling.
By adding the "Refuel Service", customers acknowledge and agree to these terms and conditions, allowing RentADrive to process the necessary fuel charges as outlined.
In the case of introducing fuel of a different type to that used by the vehicle, the Customer is responsible for the costs involved in fully replacing the fuel, dismantling and washing the tank, adjusting the engine and other damages caused to the vehicle, without opposition to the amounts.
Can I take the rental car to Porto Santo Island by Ferry?
No, the customer is not authorized to transport the car to Porto Santo Island by ferry. Our Vehicles are not allowed to leave Madeira Island.
The customer will be responsible for all charges resulting from non-compliance.
Collection and Fees:
VAT and Taxes comply with Portuguese standards and legislation.
Special offers free delivery at the airport and in Funchal.
Driver and passenger requirements:
All drivers must have in their possession at the time of delivery of the vehicle their personal identification document and a valid driver's license for the category of the rented vehicle and must be within the validity period.
Please note that if you do not have an EU driving licence you will need to bring an international driving permit along with your original licence to rent the car.
If your driving licence is written in non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.), it must be complemented by an
international driving permit.
At the time of document verification we will take a copy of your documents to legally comply with the portuguese law for car rental, and also for administrative needs.
Full General Data Protection Regulation (GDPR) and the ePrivacy Directive (ePD) are applied to documentation use.
Additional Driver:
Adding a second driver is easy as long as they have a valid driver's licence, are present at the time of pickup and are of the correct age to drive your chosen vehicle category.
Simply select this option as an add-on under " Extras" in the booking process, and the cost will be added to the price.
Additional driver 20.00 € per Reservation (price per additional driver).
Maximum number of additional drivers per rental: 3.
Reduced Security Deposit Option (CDW):
CDW - Collision Damage Waiver.
When adding this option as extra cover to your rental, you will obligatory need to leave a deposit and must present a valid credit card in the main drivers name. Therefore, in the event of an accident or collision, you are responsible for any damage caused to the rented vehicle up to the maximum deductible applied.
This protection option reduces renter's liability in case of an accident or auto-theft to a maximum amount of:
- Group A excess is reduced from 900.00€ to 250.00€.
- Group B excess is reduced from 1250.00€ to 250.00€.
- Group C excess is reduced from 1500.00€ to 500.00€.
- With the exception of Group C - 7 Seater that the deductible deposit is reduced from 2000.00€ to 500.00€.
- Group D excess is reduced from 1750.00€ to 500.00€.
- Group E excess is reduced from 1750.00€ to 500.00€.
CDW offers reduced liability in case of accident or auto-theft situations, helping renters to avoid excessive costs in these events.
Please Note:
- Lost or damaged keys, lost documents, missing/damaged tools, wrong fuel, damage to tyres, wheels, glass and gearbox / transmission and braking system are not included in the CDW.
- This option is not valid for Young Drivers (aged under 24 years old). For rental periods over 7 days the deposit will be charged and after car return will be refunded, in case everything is in order.(Fees resulting from this will be at the clients expense).
- Client is responsabile for the bank fees and any other fees needed for the deductible deposit transactions.
COMPREHENSIVE Cover, Accidents and Damage to vehicles (SCDW Protection):
As far as your rental coverage is concerned, you are covered up to €0.00 excess for accidents and car theft.
As follows:
We offer comprehensive insurance with no excess (SCDW) - no deposit and no credit card requirement! It is not necessary to present a credit card for the rental in the name of the driver.
*Young drivers special conditions apply.
In addition, comprehensive total insurance also includes personal occupant insurance, as well as legally required liability and collision insurance.
However, the damages are at the customer's expense for the following reasons:
1.) Driving under the influence of alcohol (above the legal limit), driving under the influence of drugs, speeding, driving on unpaved roads and paths, extreme dirt and damage to the interior of the vehicle (e.g. broken bottles, fire damage, pet hair, etc., transport of bulky goods (furniture, etc.) or sports equipment (surfboards, etc.) paragliders, etc.) and Damage to the interior of the car and under the body due to off-road driving.
2.) In the event of an accident/incident - also in car parks - the Customer is obliged to inform us immediately (see service number, available 24 hours a day, at +351960003997).
In the event of an accident with someone else in the accident, the police should ALWAYS be called so that there are no problems with the insurance later.
3.) Tire damage that is NOT caused by nails or metal parts, but rather when the tire needs to be replaced, e.g. damage to the tire carcass due to improper parking on the sidewalk or prohibited places, e.g. driving on unpaved roads (costs consult Damage table).
We have protection that you can add like EXTRA=Tires and glass and window cover. Ask us how.
4.) Parking tickets or any other tickets issued by the police or other authorities during the rental period will be the renter responsability . If the vehicle is towed for incorrect/improper parking, the renter is obliged to deal with the situation and return it as agreed and go to the police to pay the fine/s. Taxi services or transfers if not authorized by us are at customer's expense. We are not responsible for items left in the vehicle or stolen by theft. (On every car, including trunk and glove box)
5.) Lost keys or damaged tools, tank with incorrect fuel after filling.
6.) Brake disks , Brake pads ,gearbox and clutch mechanical breakdowns (Our insurances do not cover these breakdowns)
7) Other situations outside of the above will always be resolved in the best way, always in accordance with the terms and conditions.
- In case of mechanical difficulties or claims involving your vehicle, it is important that you inform us immediately by calling or message to (+351) 960 003 997.
- In case of an accident you must also fill out an accident report form by the end of the rental period.
- The local police (call 112) must also be notified in case of accidents/injuries and a signed occurrence report obtained.
- Try to obtain the most complete data in the event of an accident be aware that every detail counts.(Register the other car Plate Number , take a photo of their rental contract and insurance policy.)
- Under no circumstances does the client have the authority or must repair the vehicle rented by him and must keep copies of all rental documentation in case an insurance company is involved.
- Your insurance coverage may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.
Note:
In the event of an accident/collision with another vehicle, the renter should immediately contact the local authorities and then call RentADrive.pt so that there are no problems with the insurance later (telephone for Portugal: 112). our assistance line +351960003997.
In addition, if the Police Report and the "Friendly Statement" duly signed by both drivers are not delivered to RentADrive.pt Rent a Car Madeira, your insurance coverage may be VOIDED.
We reserve the right to accept third-party insurance. (Example of credit card insurance)
Note special for car type E-Hybrid.
Special for E Hybrid group: In the event of a failure to refuel (Running out of fuel) the costs for repairing the system in case it is not possible under normal conditions to ignite are borne by the Customer responsible for the rental contract.
Booking Basic Cover (Without adding cover):
If you do not add sCDW.
You will have to present a credit card and a deductible deposit will be charged according to the vehicle category booked.
Deductibles and security deposit WITHOUT EXTRA COVER (sCDW):
When purchasing the BASIC Package Without sCDW Cover you will obligatory need to leave a deposit.
A third-party insurance is included in the car rental price. Therefore, in the event of an accident or collision, you are responsible for any damage caused to the rented vehicle, and the following deductible deposits apply. (see list below). For rental periods over 7 days the deposit will be charged and after car return will be refunded.
- Group A - 900.00€
- Group B - 1250.00€
- Group C - 1500.00€
- With the exception of Group C - 7 Seater that has a deductible deposit of 2000.00€.
- Group D - 1750.00€
- Group E - 1750.00€
Deductible deposit will be released after car rerturn never before.
Important note :
We reserve the right TO APPLY 150€ Deposit on the Bookings of 1 to 2 days even when added sCDW.
Payments:
RentADrive.pt - Rent a Car Madeira has several types of payments and in some situations there may be deposit fees or other types of advance payments.
- When making online reservations we have the following payment methods available:
-Credit or Debit Card through the Stripe system (Payment in advanced 3D security system), mbway (Portugal ONLY) and Bank Transfer (Bank transfer payments must be done 48h before car delivery.)
-On delivery of the vehicle we have the following payment methods:
-Visa Debit or Credit Card, Mastercard, including REVOLUT, MBWAY, Cash, PayPal and STRIPE.- Payment is made at the time of delivery of the vehicle.
We do not accept american express cards.
Prices, taxes and rental period:
- All prices include taxes according to the Portuguese Financial law.
- Extra coverage is provided as an extra (not mandatory, all our vehicles are covered against third parties by law), and is detailed in your rental agreement you can add at the time of your booking in the extras and protection section.
- The minimum rental period is 24 hours. If the return date is not respected, an additional charge may apply and the authorities will be notified as "missing/stolen car".
- Car late return Tolerance 1hour.
Season Prices:
Prices may change in high seasons such as Christmas/New Year's Eve, Easter, Flower Festival, Summer or other special events and dates due to the high demand for vehicles.
Rental cancellation procedures:
Cancellations must be informed by email (rentadrive@rentadrive.pt) up to 48 hours before the rental start date.
It can be cancelled or changed up to 48 hours before the start of your reservation, and the refund of the amounts paid will be made by the same method in which the payment was made, minus the respective bank fee and administrative fees of €25.00.
Cancelations 7 days before pick up date and time will be refunded in full.
However, if you have already collected your vehicle, made the payment and decided to return it before the deadline, our policy is no refund. (At whatever situation.)
NO-Show:
In car rental, the no-show is the situation in which the renter/Customer/Driver does not cancell the reservation and does not show up to the pick up scheduled.
There will be a charge for a no-show situation, where the customer will be responsible for all charges, including penalties, administrative fees, and rental period charges.
Prepayment means that you have paid for your rental in advance, at the time of booking
NO-Show Fees Prepayment rentals:
No-show are charged full price of rental if you do not cancell your reservation prior to the pick-up time.
Fee is 100.00 € if you cancel within 24 hours of pickup.
Fee is 50.00€ if you cancel more than 24 hours up to 48h before pickup.
No penalty for NO-show:
In the event of a flight cancellation, we will not charge fee as long as a flight number and airline were provided in the reservation prior to scheduled pickup, also written declaration with the flight cancelation deatils.
Errors:
Obvious errors and obvious typographical errors are not binding. For example, if you book a car that was mistakenly offered for 1 EUR, your booking may be cancelled and we will refund any amount paid.
Final Note:
These conditions are complemented by the terms and conditions of rental of the company Pedro e Nino Gomes Lda referred to here as RentADrive.pt, which can be sent to the customer at his request through the E-mail contact rentadrive@rentadrive.pt.
*Young Driver:
- Drivers aged 21 or under or over 70 will be approved by us and must leave a deposit of €500.00 even when adding sCDW.
- Drivers aged 23 and under or over 70 will be approved by us and must leave a deposit of €250.00 even when adding sCDW.
A young driver is considered to be a driver who is 23 years of age or younger and has 3 years or less years of driving license. In these cases, a young driver fee of €25.00 applies automatically.
If no sCDW Added the deposit amount are:
- Group A - 900.00€
- Group B - 1250.00€
- Group C - 1500.00€
- Group D - 1750.00€
- Group E - 1750.00€
*Senior Driver:
A driver is considered to be a Senior driver who is 70 years of age or older at the time of the start of the rental. In these cases, a fee of €25.00 applies. (This type of rental will be validated by us and the same conditions as for a young driver may apply.)
Applicable Law and Jurisdiction:
1- The rental contract is made in accordance with Portuguese Laws.
2- The Judicial Court of the District of Madeira will have jurisdiction over any divergences, waiving any other.
Rental Validity:
Any and all changes to the terms and articles of this Agreement that have not been agreed in writing will be null and void.
Translation:
The translations of these General Conditions and the Particular Rental Terms are merely informative and do not have a legally binding nature in their entirety, with only the Portuguese version being valid.
The Customer can submit their Complaint:
In the Physical Complaints Book available at our Station, or through the Electronic Complaints Book, available at https: www.livroreclamacoes.pt
Audio system pairing and usage:
Its the client responsability to delete their user profile after returning the car on our car audio system. We are not responsible for any information left behind as an example your contact list.
Personal Data usage:
1-Who is responsible for processing your personal data.
Pedro & Nino Gomes Lda, NIPC 517180197, limited liability company, with registered office at Caminho da Achada 101 R/C Dº 900-208, Funchal email info@rentadrive.pt above mentioned as RentADrive.pt
Law 58/2019 from August 8, which ensures the implementation of European Regulation 2016/679 in the national legal order.